FAQ

FREQUENTLY ASKED QUESTIONS (FAQ)

Questions

CABINETS' QUALITY
ORDERING
SHIPPING/DELIVERY
DAMAGES/RETURNS
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Answers

Why buy from from us?

We offer FREE shipping for cabinet door samples, REFUNDABLE door samples, FREE no-obligation expert 2D/3D design services and FREE shipping for orders over $2500! Our prices for RTA cabinets are 40-60% lower compared to the prices at Big-Box Stores. You can get even bigger discounts on Holidays and other special events.

How are the cabinets constructed?

We offer the premium quality cabinets from multiple manufacturers with varying construction specifications. All doors and drawer fronts are made of 3/4" thick solid wood panels and finished with a high-quality paint. Our cabinets are all 1/2" thick plywood box construction with a beautiful matching interior and sides. All hinges are soft-closing, concealed and adjustable, shelving is typically 3/4" plywood for extra strength to prevent sagging. See exact construction specifications on cabinets collection shopping pages.

Are BestDealKitchens' cabinets KCMA certified?

Yes. All our cabinetry are KCMA certified. For more information on what this certification entails, please see our KCMA Certification page.

Do BestDealKitchens' cabinetry comply with California Air Resources Board's (CARB) emissions standard?

Yes. All our cabinetry are CARB 2 compliant by meeting or exceeding standard CARB threshold limit tests against harmful emissions, including formaldehyde.

What do you mean by "real wood, no particleboard used"?

Our premium quality cabinetry is all built from furniture/cabinet grade A plywood. The face frames, doors of the cabinets and drawer fronts are solid wood (either maple or birch). No particleboard or cheap fillers are used in our cabinets.

Do the cabinets come assembled?

We offer both ready to assemble cabinets(RTA) and manufacturer Pre-Assembled cabinets. The Pre-Assembled cabinets allow you to open the boxes and install right to the walls, the RTA cabinets require approximately 10-20 minutes of assembly time for each cabinet.

What are advantages and disadvantages of Ready-to-Assemble (RTA) vs. Pre-Assembled Cabinets?

Ready-to-Assemble Cabinets are shipped in flat boxes thereby minimizing shipping costs (FREE SHIPPING for orders over $2500) and shortening delivery time down to 1-2 weeks. Pre-Assembled Cabinets are assembled by a manufacturer which may take up to 2 weeks and then shipped in big boxes (real size of assembled cabinets plus protective packaging). Both assembly and shipping increase the delivery time up to 3 weeks. Due to additional assembly costs and higher shipping fees, the Pre-Assembled Cabinets are usually priced higher than RTA Cabinets at least by 20% (but still lower by 10-20% compared to the prices at Big-Box Stores).

What are Ready-to-Assembled (RTA) Cabinets?

Ready-to-Assemble (RTA) cabinets are new cabinets with parts individually packaged and ready for easy assembly on site. Assembly times vary depending on the type and size of the individual cabinet. Wall cabinets can be assembled in about 10 minutes and base cabinets in about 10-15. Larger pieces such as lazy susans, pantries or oven cabinets can take a little longer because of the added pieces. We provide detailed video instructions for all RTA collections and cabinets on our website (see tab "How-to" on collection shopping pages or "How-to" page).

Are the cabinet sides finished? Do I need a finished end panel for exposed ends?

All our cabinets come with finished sides in the same exterior color as the door style selected. There is no need to purchase additional finished panels for exposed ends.

How to decorate the unfinished back of base cabinets for a kitchen island?

All base cabinets come standard with an unfinished plywood back panel. For a 24" deep kitchen island, you may put together several base cabinets and cover the back unfinished side with finished or decorative panels (see Cabinet Panels & Doors). Every collection offers the choice of decorative panels which have the same design and exterior color as the door style selected. Also you will need to purchase a finished toe kick for the back side. A 45-inch-deep island can be made out of a row of 24-inch cabinets on the work side and 21-inch cabinets (the depth of standard vanity cabinets) on the back side, plus a few inches of counter overhang.

What is the difference between standard overlay and full overlay?

Overlay refers to the amount that a door covers, or overlays the cabinet face frame. Standard overlay doors typically cover 1/4" to 1/2" of the face frame leaving a 1î to 1 1/4" reveal (amount of face frame showing). Full overlay doors typically cover 1 5/16" of the face frame leaving a 3/16" reveal.

Do I need a toe kick?

Every base and vanity cabinet comes with a finished cut to size toe kick for assembly. If needed, you may separately purchase a finished 96" long toe kick.

Do you offer a double wall oven cabinet?

No. Only single wall oven cabinets are available, however, the single wall oven cabinet can be converted into a double wall oven cabinet in the field, by simply removing two of the bottom drawers to increase the height opening.

Do you offer soft-closing hinge doors?

Yes, our cabinet doors come standard with adjustable fully concealed soft-closing hinges. For detailed information, please see the specifications on the shopping page of the collection you are interested in.

Do you offer soft-closing drawers?

Yes, our drawer cabinets come standard with soft-closing under-mount concealed glide system. For detailed information, please see the specifications on the shopping page of the collection you are interested in.

Do I need to have a registered account on BestDealKitchens.com to place an order?

Yes, only customers who have registered accounts on our website are allowed to place orders on BestDealKitchens.com. By using BestDealKitchens.com, you are responsible for maintaining the confidentiality of your account and password, and you agree to accept all responsibility for all activities that occur under your account. All orders placed on BestDealKitchens.com website must be made by persons 18 years of age or older.

Is it safe to use my credit card on your site?

Yes, all the purchases and payments made on BestDealKitchens.com are protected by Norton Shopping Guarantee. Norton Shopping Guarantee offers ID Theft Protection (with $10,000 coverage), Purchase Guarantee, and Lowest Price Guarantee. Once your purchase is complete, you’ll receive your Norton Shopping Guarantee certificate - which you can use if you need to file a claim. Enrollment is absolutely FREE and there is nothing extra for our customers. We take all the costs on us for providing this coverage to our customers. See detailed information on www.nortonshoppingguarantee.com. To improve security of our website, we also use Secure Socket Layer (SSL), so all your data is encrypted over the internet and can only be read by us.

Why won't your website accept my credit card?

To protect your credit card information, we validate the information you provide during the checkout process. If you receive an error message during checkout, simply confirm that the following information you entered matches your credit card exactly: Credit card number; Expiration date; Name on card; Billing address (must match the billing address of your credit card). If you are still having problems please try another credit card or contact us by filing CONTACT US form or emailing our customer service at [email protected]).

How can I get a FREE design service?

We offer a FREE No-obligation Expert 2D/3D design service which includes preparation of 2D layout, 3D rendering, itemized list and a total quote for your kitchen/bath project. To get this service, please visit our FREE DESIGN page to submit your room measurements and other necessary information.

How quick will I get a Sample Door?

We try to deliver a sample door(s) as soon as possible. Sample doors are shipped with Ground FedEx or UPS. They usually arrive within few business days after order placement. No one needs to be home when the package arrives.

How do I order cabinets on BestDealKitchens.com?

To get the best experience on BestDealKitchens.com, we highly recommend to start from reviewing the information on the homepage and then follow the next steps: Step 1 - Choose a door style(s) and order the sample door(s) to check the quality and color; Step 2 - Upon receipt of the sample door, do your own design or use our Free Design service (using the selected collection); Step 3 - Order cabinets and accessories on our website; Step 4 - Received your order and assemble cabinets by our video instructions.

Do you charge sales tax?

We charge sales tax only for orders with shipping addresses located in the state of Florida, the United States of America.

How can I pay for my order?

We accept MasterCard, Visa, Discover, American Express and PayPal. Credit card authorization is needed before an order can be processed so your credit card will be charged when your order is placed.

How can I see the sale price?

When viewing your shopping cart you will see a price in a grey color with a slash across it. A bright green price will show below that which is the sale price. We also show the discount amount you are receiving in both dollars and percentage in your cart summary at the bottom of the shopping cart page.

Do you offer contractor discounts?

Yes. Our Partners Discount Program provides discounted cabinet pricing to contractors, designers, builders, and property management groups. To learn more information and to apply for this program, please see visit the Partners Discount Program page.

My cabinets went on sale in few days after I placed my order. Can I apply the new discount to my order and request a refund?

Unfortunately, all the discounts are valid only during the order placement. We are not able to honor discounts for current sales on past orders even if the order was just placed or has not shipped yet. Most of our promotion discounts are issued directly from manufacturer which are very strict about applying discounts only to orders placed during the advertised sale dates. Orders that are cancelled because current sale discounts cannot be applied may be subject to restocking fees and/or initial and return shipping charges (if the order has already been shipped and is in transit). If you wish to return an order that has already been delivered, our normal return policies would apply.

What orders qualify for Free Shipping promotions?

Free shipping offers apply to all Ready to Assemble and Pre-Assembled kitchen cabinet and bathroom vanity orders over $2,500 and all Sample Door orders! **Free shipping only applies to the 48 contiguous US states, it does not apply to Alaska, Hawaii, or out of country orders.** In the event you cancel your order after it has shipped, the shipping that would have been charged (had the Free Shipping discount not been applied) and any return shipping fees will be deducted from your refund.

Can I pick up my order at your factory?

No - Sorry we do not allow customer pick-up from our warehouse locations. We deliver our cabinets in just 7-21 business days at very reasonable shipping rates.

What if I made a mistake in my Shipping Address or need to change it?

Please contact customer service immediately if you need to change your shipping address. If a shipping address is changed after an order ships or if an address was entered incorrectly on an order and needs to be changed after shipment, most freight companies will charge a fee. We will contact the freight company ASAP if your order has already shipped and find out if there are any fees involved. We will do our best to eliminate or reduce any fees, but if the freight company charges for the change, you would be responsible for these charges.

What if I want to cancel my order right after I placed it?

You have 24 hours to cancel your order after it’s placed on BestDealKitchens.com. Please file CONTACT US form or email customer service at [email protected] and we will take care of the cancellation for you. There are no fees if cancelled within 24 hours. If it’s after 24 hours, and your order has already begun being packed for shipment, we may not be able to cancel the order without a fee. We will let you know if the manufacturer is charging any fees to unpack the order and restock it.

What to do if I received the wrong cabinet/accessory?

If the wrong cabinet or accessory is shipped to you by mistake, please contact us within 5 days by filing CONTACT US form or by emailing to [email protected], and we will process and ship your correct items as quickly as possible. Pictures or other documentation may be required and if the incorrect item(s) needs to be returned, we will provide you with a shipping label.

What if something on my order is out of stock?

In some cases, there will be certain items out of stock. If this is the case, we will notify you and let you know when it will be in stock. Then you will have the option to: 1) Replace the out of stock item(s) to another item that is in stock and ship the order; 2) Cancel the out of stock item(s); or 3) Wait until all items are in, then ship complete. If the items being changed result in a higher cost, you would be responsible for the difference and if they are a lesser cost, you would receive a refund for that amount.

What are cookies? Do I need to enable cookies on my browser to shop?

A cookie is a small amount of data that is sent to your browser from a website and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each website can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead uses anonymous unique identifiers. Each website can only access the cookie they have sent to your hard drive, not the cookies sent by other websites. You need to enable cookies on your browser to enjoy all the shopping features on this website. Cookies also need to be enabled on your browser so you can add products to your shopping cart and to access your account information.

How much are shipping costs?

We are currently running a promotion, so all cabinet orders over $2,500 will ship FREE. All orders under $2,500 are subject to shipping costs. Your shipping fee is based on your order and location. To improve your shopping experience, we have integrated an automatic shipping calculator on the shopping cart checkout screen. After selecting your cabinets and accessories, you will be asked to enter your delivery address. After entering this information, you will be able to see your shipping costs.

How are cabinet orders shipped?

Sample doors are shipped with Ground FedEx or UPS. All cabinet orders are shipped with a national common freight carrier. Once a shipment arrives at the final-destination terminal, the third-party carrier will contact the customer to schedule a delivery. Failure to establish a delivery appointment with the carrier will result in the carrier charging storage fees until such time as the delivery can be made. Saturday/Sunday deliveries are not available. Please note all deliveries are CURBSIDE and no inside delivery is available. We suggest having someone available to assist on the delivery day with transporting from the street into the property. If the recommended lift-gate option is not added to your order, you may be responsible to help the driver offload the cabinets from the truck.

Do I need to be home to accept my delivery?

If your order is shipped with a freight company, you must be home for the delivery. If you aren't available at home, the freight company won’t be able to deliver and they will charge you a re-delivery fee. After your order ships, customer service will email you a shipment confirmation which includes all your shipping information. Then, once the order arrives at your local freight terminal, the freight company will contact you to schedule the delivery date. This way, you will know exactly when to expect them. If your order is shipped with Ground (with FedEx or UPS), no one needs to be home, the package(s) will be left even if no one is there.

How long does it take to receive my cabinets?

Orders in stock will be processed immediately. Processing time doesn't include transit time. Sample doors usually arrive within 5 business days (usually sooner). RTA cabinets should arrive within 7-14 business days, Pre-Assembled cabinets should come witnin 7-21 business days. Please note Saturday/Sunday deliveries are not available. All cabinet deliveries are curbside, inside delivery is not available. BestDealKitchens.com does not guarantee delivery dates and is neither liable nor responsible for unforeseen circumstances beyond its control, so please allow for potential delays in transit time or other delays caused by supply chain disruptions.

What is a curbside, end-of-truck delivery?

If shipping to a residential address, it is a curbside, end of truck delivery. Curbside, meaning the delivery will be made either at the curb or in your driveway, depending on what the driver deems the easiest and safest way to deliver your order. End of truck, meaning the driver is only responsible for moving the pallet to the end of the truck. From that point, it is the customer’s responsibility to unload the pallet piece by piece (this is a perfect time to do a piece count and inspect each box for damage).

What is a lift gate?

The lift gate is like an 'elevator' on the back of the freight truck that lowers the pallet onto the curb. You would then unload the pallet from the curb as opposed to the back of the truck. Certain orders will not be able to use a lift gate due to the size of the pallets used for delivery. If your order is able to utilize a lift gate, it will be automatically included on your delivery free of charge!

What do I need to do on delivery besides unload the cabinets/accessories?

Do not refuse the order if you noted any shortages or damages. Please do the following: 1. Do a piece count and make sure all ordered pieces are there (unless you’ve been informed of any out of stock items). Some pieces may be packaged together, i.e. crown molding, fillers, etc… If you can, open any accessory boxes while the driver is there to make sure all pieces are accounted for, if you’re not able to, mark the Bill of Lading (BOL – shipping paperwork that the driver has) that you weren’t able to verify the piece count in that specific box. If there is anything missing, it must be noted on the BOL. Make sure to get a copy of the BOL with the driver’s signature and that the driver has a copy noting any shortages, we will need a copy sent to us to process your replacement order. If shortages are not noted on the BOL, we will not be able to reship these items for no charge. 2. Check each box for visible damage. If there are visible damages, they must be noted on the BOL. Please take photos of the visible damages. Make sure to get a copy of the BOL with the driver’s signature and that the driver has a copy noting any damages. You will need these taken pictures and the copy of BOL to file us the Claims form to process your replacement order. The trucking company is required to let you check the outside of each box. You do not need to open each box, just check over the outside for cracks, dents, holes, etc… If the driver tells you they will not wait for you to check over the boxes, call the trucking company and explain that you need to note any visible damage on the BOL and the driver is giving you a hard time (this is not very common). The number to the trucking company will be on the BOL.
The boxes are checked in the warehouses before being shipped out, however, as soon as the trucking company picks up your order, they are responsible for any shortages and damages that occur in transit and will only approve replacements if they are noted on the shipping paperwork (Bill of Lading – BOL) on your delivery. By giving the driver a clean and clear BOL (without noting shortages and damages), you acknowledge that the order has been delivered in good condition and you do not have any complaints. You have 5 days to file the Claims form on our website to report on damaged and missing items. All claims made after 5 days of the delivery will not be honored. If there are freight damages, please hold on to the damaged items until the trucking company concludes the claim process. This will not delay the processing and shipment of your replacement parts, however in order for us to file a claim with the trucking company for any damages that incurred in transit, they retain the right to inspect the damaged items at their request. Damaged items should be kept until we notify you that they can be disposed of, for some carriers, this can be up to 120 days from the day the claim is made. Please do not dispose of any damages before given permission to do so, if a carrier requests to see damages and they're no longer available, you may be responsible for paying for the replacement parts that were shipped out.

Will I receive my entire order in one shipment?

Various door styles/finishes may ship from different warehouses throughout the USA. If you are ordering multiple styles/finishes, you may receive separate shipments depending on which warehouses they are being shipped from. You will receive confirmation emails whenever your order (or part of your order) has shipped. Inside cabinet accessory items may also come separately (trash inserts, pullouts, etc…).

Should I refuse a damaged item on my delivery?

No, do not refuse the order if you noted any damages. Take the picture of the damage(s), note the damage(s) on the shipping paperwork (Bill of Landing) the driver has, have them sign and make sure you receive a copy. Report us on the damaged item(s) by submitting us the Claims form on our website and attaching the copy of the BOL (Bill of Landing) and the taken pictures of the damage(s). All claims must be made within 5 days of the delivery or they will not be honored. The cabinet manufacturer reserves the right to determine the most cost effective and efficient method to correct damaged items as a result of manufacturer defect or freight/shipping damage. This may not involve a total cabinet/accessory replacement. For example, a cabinet with a damaged door would receive a new door - not an entirely new cabinet.

Will I be able to accept my delivery by myself?

Many cabinets will be very large and heavy (in excess of 100 lbs) so having 1 or 2 additional people to help is highly recommended. The delivery drivers work for the freight companies and for insurance purposes, are not able to assist in unloading any cabinets so he or she would not be able to help during this process.

At the time of the delivery, what should I do if the product is damaged?

All the boxes are checked in the warehouses before being shipped out, however, as soon as the trucking company picks up your order, they are responsible for any shortages and damages that occur in transit and will only approve replacements if they are noted on the shipping paperwork (Bill of Lading – BOL) on your delivery. By giving the driver a clean and clear BOL (without noting shortages and damages), you acknowledge that the order has been delivered in good condition and you do not have any complaints. Therefore, please check each box for visible damage. If there are visible damages, they must be noted on the BOL. Please take photos of the visible damages. Make sure to get a copy of the BOL with the driver’s signature and that the driver has a copy noting any damages. You will need these taken pictures and the copy of BOL to file us the Claims form to process your replacement order. The trucking company is required to let you check the outside of each box. You do not need to open each box, just check over the outside for cracks, dents, holes, etc… If the driver tells you they will not wait for you to check over the boxes, call the trucking company and explain that you need to note any visible damage on the BOL and the driver is giving you a hard time (this is not very common). The number to the trucking company will be on the BOL. If you suspect that there might be concealed damaged, please note that on the bill of lading as well. You have 5 days to file the Claims form on our website to report on damaged and missing items. All claims made after 5 days of the delivery will not be honored. BestDealKitchens is only responsible for providing replacement parts/items, we will not be able to reimburse any additional labor costs incurred by the customer to repair or replace damaged items. Please do not assemble or install any damaged items, doing so will void a replacement claim. We will work with the manufacturer to provide replacements as quickly possible, typical lead time is 7-14 business days. If there are freight damages, please hold on to the damaged items until the trucking company concludes the claim process. This will not delay the processing and shipment of your replacement parts, however in order for us to file a claim with the trucking company for any damages that incurred in transit, they retain the right to inspect the damaged items at their request. Damaged items should be kept until we notify you that they can be disposed of, for some carriers, this can be up to 120 days from the day the claim is made. Please do not dispose of any damages before given permission to do so, if a carrier requests to see damages and they're no longer available, you may be responsible for paying for the replacement parts that were shipped out.

Should the cabinets be assembled if a part is missing?

No. If you find out that any of the cabinets are damaged, make sure you do not assemble these cabinets. You have to take the pictures of unassembled cabinets and file the Claims form. If you assemble these cabinets, you will not get a replacement because of the clear guidelines of the manufacturer. Replacements will not be issued because the manufacturer will be unsure whether the cabinet was broken already or was broken during the assembly. The damaged cabinets should be left as they are until our customer service lets you know it is OK to proceed with assembly.

Upon order receipt, how much time do I have to open the cabinets and other products to check for concealed damages/defects/missing items?

Once you received the order, all the boxes should be opened within 5 calendar days. Once you have opened these, inspect for any kind of damages occurred, defects or any missing items. If you find any of these, take the pictures and report us by submitting the Claims form on our website within 5 days of delivery. We will work with the manufacturer to provide replacements as quickly possible, typical lead time is 7-14 business days.

What should I do with damaged items?

Some manufacturers will require damaged parts or cabinets to be returned in order for replacements to be sent. These parts/cabinets must be returned to the manufacturer if requested or you will be charged for the cost of the replacement parts/cabinets. Returns must be received within 20 days of receipt of replacement parts (or sooner, if requested), or else you will be charged for all parts. Different finishes ship from different warehouses throughout the USA, so please be sure to confirm the return address with us before returning anything. If they are returned to the wrong location, unfortunately, we won't be able to replace the damaged parts for no charge. If there are freight damages, please hold on to the damaged items until the freight company concludes the claim process. This will not delay the processing and shipment of your replacement parts, however in order for us to file a claim with the freight company for any damages that incurred in transit, they retain the right to inspect the damaged items at their request. Damaged items should be kept until we notify you that they can be disposed of, for some carriers, this can be up to 120 days from the day the claim is made. Please do not dispose of any damages before given permission to do so, if a carrier requests to see damages and they're no longer available, you may be responsible for paying for the replacement parts that were shipped out.

What if I receive damages on a Pre-Assembled cabinet order?

The cabinet manufacturers reserve the right to determine the most cost effective and efficient method to correct damaged items as a result of manufacturer defect or freight/shipping damage. This may not involve a total cabinet/accessory replacement. For example, a cabinet with a damaged door would receive a new door - not an entirely new cabinet.

What if I ordered cabinets with glass and the glass arrives broken?

If Glass Door Inserts or Glass Shelves are damaged during shipment, the manufacturers will not re-ship since they would have to ship via Ground and will more than likely be damaged again. If you receive damaged glass, please send pictures and let our offices know immediately and you will be issued a credit so the glass can be cut/purchased locally.

Will I be reimbursed for any labor or time needed to repair any damaged cabinets?

If replacements parts are needed, BestDealKitchens is only responsible for providing those parts. Unfortunately, we will not be able to reimburse any additional costs of labor incurred by the customer to replace or repair damaged cabinets.

Will I receive a new cabinet if something is damaged in the box?

Depending on the damage, in most cases, a replacement part will be sent, not an entire new cabinet. The manufacturer reserves the right to determine the most cost effective and efficient method to correct damaged and/or defective cabinets/accessories. For example, if a door is cracked, you would receive a new door, not a whole new cabinet. If you received Pre-Assembled cabinets, in some cases, it may be necessary to unassemble a cabinet or part of a cabinet if it’s required for a replacement part.

I don’t like the finish/style of the cabinets, can I return my order?

We highly recommend ordering door samples before purchasing any cabinets to make sure the finish and style are exactly what you want. However, if you receive the cabinets and aren’t happy with them, you would be able to return your order (as long as the item you wish to return is in the original, unopened packaging and is not one of the non-returnable items - see Are there any items that cannot be returned?). There is a 25% restocking fee for all returned items and you would be responsible for the return shipping. The initial shipping charge you paid when placing the order will not be able to be refunded. You would also need to make sure the order is packed on a pallet (you can usually find free pallets at local hardware and various retail stores) and plastic wrapped. We would be happy to get a quote using our freight carriers (as we can normally receive lesser expensive rates than if you were to get a quote locally) and if you’d like to use our carrier, that amount would just be deducted from your refund amount. When the item(s) are returned, if we find there are damages that occurred in transit, your refund may take a bit longer until a proper inspection by the trucking company can occur, and you may need to file a freight claim if you handled the return shipping yourself.

Are there any items that cannot be returned?

The following is a list of items that cannot be returned (this is not a complete list of all items that are not returnable, the policies will vary for each collection so for a complete list of what items are not returnable for a particular finish, please contact us at [email protected]): Cabinets that are shipped Pre-Assembled or modified (ex: cabinets cut for glass); Decorative Hardware (knobs/pulls - because they are a special order item and not stocked); Ready-to-Assemble cabinets that have already been assembled are also not able to be returned; Glass; Moldings, fillers, and panels, various accessories including but not limited to corbels/brackets, feet, posts/legs, onlays/valances (please note that these items can be returned in certain finishes, to find out about your finish please email us at: [email protected]); Items that have been opened and/or are no longer in their original packaging.

I mis-measured, can I return a cabinet?

Yes, absolutely (as long as the item you wish to return is in the original, unopened packaging and is not one of the non-returnable items - see Are there any items that cannot be returned?). Just contact customer service and they will get a return authorization for you to include with your returned item and let you know the address where it should be returned. We ship out of many warehouses, so please do not return anything without speaking to customer service to make sure the return address is correct. If something is returned to the incorrect address, unfortunately, we won’t be able to issue a refund for that item. There is a 25% restocking fee for all returned items and you would be responsible for the return shipping. The initial shipping charge you paid when placing the order will not be able to be refunded. When the item(s) are returned, if we find there are damages that occurred in transit, your refund may take a bit longer until a proper inspection by the trucking company can occur, and you may need to file a freight claim if you handled the return shipping yourself.

What if I need to return something?

As long as the item you wish to return is in the original, unopened packaging and is not one of the non-returnable items (see Are there any items that cannot be returned?), you would just need to contact customer service within 5 days of your delivery. They will get a return authorization for you to include with your returned item and let you know the address where it should be returned. We ship out of many warehouses, so please do not return anything without speaking to customer service to make sure the return address is correct. If something is returned to the incorrect address, unfortunately, we won’t be able to issue a refund for that item. There is a 25% restocking fee for all returned items and you would be responsible for the return shipping. If you’re returning something that requires shipment by a freight company, we would be happy to get a quote using our carriers (as we can normally receive lesser expensive rates than if you were to get a quote locally) and if you’d like to use our carrier, that amount would just be deducted from your refund amount. You would also need to make sure the item(s) is packed on a pallet (you can usually find free pallets at local hardware and various retail stores) and plastic wrapped. When the item(s) are returned, if we find there are damages that occurred in transit, your refund may take a bit longer until a proper inspection by the trucking company can occur, and you may need to file a freight claim if you handled the return shipping yourself.

What shipping method do I use to return an item back to the warehouse?

If it’s an accessory item or small cabinet, it can usually be returned via ground shipping (FedEx, UPS, USPS, etc…). If it’s a larger, heavier item then it would need to be returned using a common freight company. You would also need to make sure the item(s) is packed on a pallet (you can usually find free pallets at local hardware and various retail stores) and plastic wrapped. If you’re returning something that requires shipment by a freight company, we would be happy to get a quote using our carriers (as we can normally receive lesser expensive rates than if you were to get a quote locally) and if you’d like to use our carrier, that amount would just be deducted from your refund amount. When the item(s) are returned, if we find there are damages that occurred in transit, your refund may take a bit longer until a proper inspection by the trucking company can occur, and you may need to file a freight claim if you handled the return shipping yourself.

Where can I return door samples and how will I be refunded?

Once received back, you will be refunded the price you paid for the sample(s) less return shipping back to us. The refund will be processed in the same way you placed the order (credit card, PayPal, check, etc…). If it has been more than 60 days from your date of purchase, a refund will have to be issued in the form of a check unless you have a PayPal account, then it can also be emailed to you. Please return all samples to the below address and be sure to include your name and order number to ensure a prompt refund: ... Boca Raton, FL, 33432.